We are writing this blog together riding in a car on I-80E returning to Des Moines, IA on a Saturday in January in 2015 discussing our ideas for our blogs. After 20 years of case managing many elders, some of who are still on our case load 20 years later, we think we have knowledge that we should share. Mary Alice has started some drafts on ethical issues and Pamela is thinking about various definitions of being a senior.
Why do we think we know anything? What makes our thoughts worth your time to read?
We think we do a pretty good job at what we do but most everyone thinks they do a good job. We hear our clients and their families tell us we do a good job but due to confidentiality we can’t give you specific names of our “happy customers.” We both have masters degrees in social work and have been working in the field of social work for over 20 years but many other social workers can state this. Our business, Elder Concerns, L.C. has been around for over 20 years but many businesses have longevity. We bend over backwards to give assist our clients in living well but again due to confidentiality we can’t give you details.
So what can we tell you to “prove our worth.” We think the above paragraph almost says it all. We are highly educated in our field our business has been around a long time doing the same type of work, we have worked specifically for over 20 yeas and we have successfully helped many elders and their families over this time. We are licensed in Iowa at the highest level for social workers and we continue to stay abreast on elder issues.
We frequently get phone calls from seniors and/or family asking, “What do you do?”
This is a difficult question to answer. Our working theory model of business is to listen to what our client wants, look at the situation (assessment), and then assist the client to sort out what’s important and how to make it happen.
But that still doesn’t give you any particulars. When our inquiring callers ask, “So what do you do? We say, “We do what the client needs.” “We think of ourselves as geriatric problem-solvers.” The caller then asks what problems do you solve? What client needs do you do address?
We really don’t intend to be evasive or frustrating. We tend to prefer to start a conversation of their specific situation and concerns.
So we will try in this blog to give examples of various activities that we have done over the years to help our clients. These activities do not limit us in anyway from carrying out different activities in the future for others.
We’ve done something different for every client we’ve had. The list of our possible job duties is as long as there are variations in our clients and their needs.
Now we believe you are thinking, “Quit the mumbo jumbo you two and give us readers specifics.”
*helped doctors listen to the patient
*arranged, transported and accompanied people to the Mayo Clinic, Creighton University Clinics, and the University of Iowa Clinics for second opinions
*relayed data between medical care providers
*facilitated the patient’s ability to comply with medical instructions
*explained and/or remind clients why they are doing what the doctor ordered
*helped clients understand their medical conditions
*helped clients understand their choices and options
*helped clients keep bills paid
*kept track of client’s appointments
*transported clients to routine appointments and contributed to the appointment discussion if needed
*helped clients send birthday cards to family and friends
*helped clients sort mail
*communicated with the client’s family with client’s permission.
*assisted clients in managing their businesses
*assisted clients in organizing investments
*assisted clients in describing symptoms and providing clues to medical providers in order to get the most accurate diagnosis
*helped people plan and understand placement options
*helped hospital and nursing home patients understand their rights
*assisted clients in understanding their insurance benefits
*helped clients find medical providers
Some people request a formal assessment report. Whether we draft a report or not, our thought processes cover all the areas of a formal interdisciplinary assessment, including but not limited to:
*family and social relationships
*activities of daily living
*general quality of life
*specific care needs
So, here we go…..attempting to share our experiences and ideas with you, our readers, in our upcoming blogs. Please feel free to comment, question, or disagree with our “wisdom.”